Warranty and RMA policy:
The items will be tested only for the problems listed in the RMA form, so please describe the problem clearly �Dead on Arrival� must be reported within 72 hours of receipt.
For us to stay competitive, offer the best service and the lowest price, we follow our return policy strictly and do not make any exceptions. We do not offer a money-back guarantee on any product. Shipping is non-refundable under all circumstances; an exception may be made if we made an error in the entering the address or shipping method, but only for an adjustment.
All returns are subject to a 17% restocking fee based on the current selling price or sale price on invoice, which ever is lower.
All returns will be tested. Return for replacement found to be non-defective will result in a handling fee of $25. Customers agree that they will abide by the findings of our technical support department.
Customers agree to report lost or damaged shipping claims to us within 48 hours of receiving the shipment. Failure to do so results in the forfeiture of any possible remedy from us.
There are NO STORE RETURNS for retail boxed processors, printers, CRTs and LCDs Digital frames, Power Adaptors for repair or refund. Customers agree that these items can only be returned to manufacturers for replacement/repair except in cases of shipping wrong item or clear shipping damage. NO EXCEPTIONS.
In general, the period for credit and replacement of allowable items are 3 days except as noted.
Customers agree that they will abide by the findings of our technical support department. Any physical damage or re-work done to the product or defacing labels on parts & components voids warranty. Please be sure to include all accessories including software and hardware in its original condition/packing. Software opened is not returnable. Return for credit can be accepted only within 3 days from the date of delivery. All credits are given on current prices and a 17% restocking fee is applied. If the product was defective and you want a replacement and you contacted us within the 3 days prior to receipt you wont be charged a restocking fee. Refund is paid in the same manner as original purchase. Refund checks will be mailed within 14 business days from the date merchandise has been returned. Please print all shortcomings, discrepancies; short-shipment etc. should be brought to the notice of Panasystem within a period of 3 days from the date of the receipt;
We will not be responsible, or liable thereafter in respect of this RMA. Please be sure to insure the package and keep the tracking number, we are not responsible for any lost or damaged items caused by the shipping provider. We suggest that you use a �traceable carrier� that can provide you with �proof of delivery.� Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is NON-refundable. At our discretion PanaSystem may reimburse shipping charges related to the DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification.
This service is provided to better serve our customers and by signing this form you agree to not to open a dispute with Credit Card Company or Pay pal while we are processing your request. If you do so PanaSystem has the right to open a charge for restocking/handling fees and 30% of total amount of the item price for damages caused by your negative feedback. Once you have fully read, understood and agree with the rules above please sign below.
Past the 3 days, contact the manufacturer for warranty replacement/repair. For items that manufacturer will not warranty directly, there will be a $20 handling fee to cover the shipping and handling. Please provide a check or credit card information with the returned package along with a letter request the service. Repairs can take anywhere from a week to 2 month. Please make arrangement accordingly.
We do not offer advanced replacement.
Customers must pay for return shipping on all returns, including DOA product.
 

Refused Shipments: The quickest way for us to be able to handle a return for you is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in just a few days. If you refuse shipment the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive the product.
If you refuse shipment, your shipping will still not be refunded; it will only delay your credit for your purchase. On all shipments to customers, we incur shipping and handling costs. Of course, if the shipment is a result of an Panasystem.com error, we will issue a credit for all shipping and handling fees, and the product once it is returned to us. If through no fault of us the shipment is refused, we will charge your account these outbound shipping and handling fees to recover the expenses we incurred. We also reserve the right to impose a 17% restocking fee.
Hardware: We will accept returns for credit or exchange within 7 days of the shipment date. You can see what day is shipped by checking your account information.
If you have received an item and you think it is defective, please contact the technical support department at the manufacturer before you call us for an RMA number. More than 90% of our returns turn out to be working after our technicians tested them. We do not guarantee against incompatibility since we do not know your system configuration so please check with the manufacturer to find out if the product you want will work with your system. You also need to make sure you have the appropriate bus/slot/port for the item you are purchasing. If we receive an item that is tested to be non-defective, we will return the same item back to the customer after the $25 handling fee is paid.
No returns will be accepted without a return authorization number (RMA number). To request for one, please log into your account and click on the RMA button for the order you would like to return. No RMA number will be given over the phone or email. All returns must be received within the 10 days of RMA approval date. Your RMA# for CREDIT is valid until the 10 days return period is up, and your RMA# for exchange/repair is also valid for 10 days. Make sure the RMA number appears clearly on the shipping label of the return shipment, and include a copy of your original invoice as well as a brief statement of the problem or instructions as to whether it is a credit return or exchange. You can check your RMA status online by logging into your account
In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete, in original and re-salable condition, with all packaging, manuals, registration card(s), accessories and software. We reserve the right to refuse a return on any product that does not meet these requirements.
Shipping and Handling Fees are not refundable, with the exception of orders incorrectly shipped by us.
Refurbished items: The item is sold 'as is' and there is no warranty unless otherwise stated in the invoice.

Clearance Specials: All products listed in the clearance section are sold as is. Items in clearance section may contact the

following condition: Brand new obsolete model, refurbished item, or open box item. Brand new obsolete item is defined as unopened, unused, but model which has been outdated to the market. Refurbished is defined as the product has been previously repaired, reworked or repackaged. Open box item is defined as product was previously returned but not defective, a demo unit, or product for testing purposes. When purchasing these items, customer shall understand and accept the terms and conditions with customer�s sole obligation and anticipate possible risks of defect. Items in the clearance section are sold as is. Product condition may or may not be specified in the item description.

Our warranty does not cover damage, deterioration or malfunction resulting from:

A) Accident, misuse, neglect, fire, water, lightening, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
B) Repair or attempted repair by anyone not authorized by Panasystem.
C) Damage to or loss of any programs, data or removable storage media.
D) Software or data loss occurring during repair or replacement.
E) Any damage of the product due to shipment.
F) Removal or installation of the product.
G) Causes external to the product, such as electric power fluctuations or failure.
H) Normal wear and tear.
I) Any other cause which does not relate to a product defect.
J) Damage to, or abuse of, the surface of the product, such as cosmetic damage.

Cell phone / Bluetooth:

1. We offer 3 days DOA during which time we will replace your defective item.
2. All warranty and service beyond 7 days is manufacture direct only if it was offered
3. Buyers have to check the model of the phone with their service provider before purchase; we are absolutely not responsible for any wrong purchases, charge $25 fee will apply any wrong purchase for return.
4. Over %80 of return are because of wrong network setting, so please make sure to setup the network correctly and setup the phone.

 

Limitation of remedies for seller�s breach of warranty:
Repair or replacement: SELLER�S liability under this agreement shall be limited to repair or replacement of defective products. However, if SELLER fails in its attempt to repair or replace the defective products, BUYER will be entitled to have a refund, at SELLER�S then current selling price, for the defective products. This provision shall be BUYER�S exclusive remedy for breach of warranty.
 

No consequential damages: To the maximum extent allowed by law, SELLER shall not be liable to BUYER�S loss of profits, business goodwill or other consequential damages despite any failure to repair or replace the products, even if SELLER has been advised of the possibility of damages. BUYER has accepted this restriction on its rights to recover consequential damages as a part of its bargain with SELLER. BUYER realizes and acknowledges that the price of the products would be higher if SELLER were required to be responsible for BUYER�S consequential damages.
 

Arbitration of disputes: Any controversy, dispute or claim of whatever nature arising out of, in connection with, or in relation to the interpretation, performance or breach of this AGREEMENT, including any claim based on contract, fort or statute, shall be resolved at the request of any party to this AGREEMENT by final and binding arbitration conducted at a location determined by the arbitrator in Los Angeles County, California administered by and in accordance with the then existing Rules of Practice and Procedure of Judicial Arbitration and Medication Services, Inc. (J.A.M.S.). Judgment upon any award rendered by the arbitrator may be entered and enforced in any state or federal court in the United States, or any county having jurisdiction thereof.
Attorney�s fees in event of dispute: In the event of a dispute or claim of whatever nature arising out of, or in connection with the interpretation, performance or breach of the AGREEMENT shall be binding upon the other party until its written consent has been obtained.
 

Assignment: No assignment by either party of any rights, including monies due or to become due under this AGREEMENT shall be binding upon the other party until its written consent has been obtained.
 

Non-waiver: Failure by either party to enforce any provision of this AGREEMENT shall not constitute a waiver of such provision or prejudice the rights of either party to enforce such provision at any subsequent time.
Headings and partial invalidity: Headings used in this AGREEMENT are for convenience only and shall not affect the interpretation of the AGREEMENT. If any provision of the AGREEMENT is or becomes void or unenforceable by the force or operation of law, the other provisions shall remain valid and enforceable.
 

Modification: Oral statements and understandings are not valid or binding, and this AGREEMENT shall not be changed or modified except in writing signed by both parties.
 

Binding effects: This AGREEMENT shall be binding upon and inure to the benefit of the parties hereto and their respective heirs, successors and assigns.
Governing law: This AGREEMENT is deemed and entered into the City of Canoga Park; California by both parties and shall be interpreted, enforced and governed by the Uniform Commercial Code as interpreted in the State of California. To the extent that this AGREEMENT provided for delivery or performance of service, such services shall be deemed �good� within the meaning of the Uniform Commercial Code, except where such implementation would result in an absurdity.
 

Entire agreement: This AGREEMENT constitutes the final and entire understanding and agreement of the parties and supersedes any prior agreement with respect to the subject matter hereof, and there are no other agreements including master purchase orders or supply agreements, representations warranties or promises, of any kind whatsoever, either written or verbal, except as expressly set forth therein.