Effective Date: May 20, 2026
Last Updated: May 20, 2026

Welcome to PanaSystem Corporation (“PanaSystem,” “Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website located at panasystem.com and any related websites, applications, services, customer support channels, SMS/text messaging programs, products, communications, and business operations (collectively, the “Services”).

This Privacy Policy is intended to comply with applicable federal and California privacy laws and regulations, including but not limited to:

• The California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”);
• California Business and Professions Code Sections 22575–22579 (CalOPPA);
• California “Shine the Light” law (California Civil Code Section 1798.83);
• Applicable provisions of the Federal Trade Commission Act;
• Applicable telecommunications and SMS compliance requirements, including A2P 10DLC messaging requirements, TCPA-related consent practices, CTIA messaging guidelines, and carrier requirements.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge the practices described herein.

1. Company Information

PanaSystem Corporation
21540 Prairie Street, Unit A
Chatsworth, California 91311
United States

Website: panasystem.com

2. Scope of this Privacy Policy

This Privacy Policy applies to information collected:

• Through our website and online Services;
• Through customer support interactions;
• Through telephone, email, SMS/text messaging, or other communications;
• Through order processing, shipping, returns, repair, warranty, refurbishment, recycling, reverse logistics, and customer service operations;
• Through online forms, support tickets, or account registration;
• Through business transactions and marketplace activities;
• Through SMS/text messaging programs and customer-care messaging.

This Privacy Policy does not apply to third-party websites, services, platforms, or applications that may be linked from our website.

3. Information We Collect

We may collect the following categories of information:

A. Personal Information

Depending on your interaction with us, we may collect:

• Name;
• Company name;
• Mailing address;
• Billing address;
• Shipping address;
• Email address;
• Telephone number;
• Mobile phone number;
• Account login information;
• Customer support information;
• Transaction and order information;
• Product serial numbers or IMEI numbers;
• Payment-related information;
• Tax-related information;
• Business records;
• Communication preferences.

B. Commercial Information

We may collect:

• Purchase history;
• Order history;
• Shipping and fulfillment records;
• Return and RMA records;
• Service and repair records;
• Marketplace account information;
• Customer service interactions.

C. Internet and Device Information

We may automatically collect:

• IP address;
• Browser type;
• Device identifiers;
• Operating system;
• Referring URLs;
• Website usage data;
• Cookies and analytics information;
• Access times;
• Log files.

D. Communications and SMS Information

We may collect:

• SMS/text message interactions;
• Customer support communications;
• Call records and voicemails;
• Chat or ticket communications;
• Opt-in and opt-out records;
• Consent records for SMS communications.

E. Sensitive Information

We do not intentionally collect sensitive personal information unless necessary for a specific transaction, legal obligation, or customer service purpose.

4. Sources of Information

We may collect information from:

• Information you provide directly;
• Website forms and submissions;
• SMS/text message interactions;
• Customer support interactions;
• Orders and transactions;
• Marketplace and platform integrations;
• Shipping carriers and logistics providers;
• Cookies and analytics technologies;
• Business partners and vendors;
• Publicly available sources;
• Fraud prevention and verification services.

5. How We Use Information

We may use information for the following purposes:

• Providing products and services;
• Processing orders and transactions;
• Customer support and communications;
• Shipment and delivery coordination;
• Returns, RMAs, repair, and refurbishment services;
• Account administration;
• Security and fraud prevention;
• Business operations;
• Legal compliance;
• Marketing communications where permitted by law;
• Improving our website and services;
• Analytics and performance monitoring;
• Responding to inquiries and requests;
• Managing SMS/text messaging programs.

6. SMS/Text Messaging Privacy and A2P 10DLC Compliance

A. SMS Program Purpose

PanaSystem Corporation uses SMS/text messaging primarily for transactional and customer-care communications, including:

• Customer support responses;
• Order updates;
• Shipment and delivery notifications;
• Return and RMA updates;
• Service request updates;
• Appointment or callback coordination;
• Technical support;
• Other communications related to an existing customer inquiry, transaction, or support matter.

We do not use our SMS program for unsolicited marketing, third-party marketing, lead generation, or spam messaging.

B. SMS Opt-In and Consent

We obtain prior express consent before sending SMS/text messages where required.

Customers may opt in to receive SMS communications by texting START to 818-222-8546

opt-in disclosure:

Enroll in SMS updates from PanaSystem Corporation by texting START to 818-222-8546. Message and data rates may apply. Message frequency varies. Reply HELP for help or STOP to cancel.

C. SMS Opt-Out

Customers may opt out of SMS communications at any time by replying:

• STOP

After opting out, customers will no longer receive SMS messages unless they subsequently opt back in.

D. HELP Instructions

Customers may reply HELP for assistance or contact us at:

818-222-8546

E. Message Frequency

Message frequency may vary depending on customer interactions, transactions, support requests, and service needs.

F. Message and Data Rates

Message and data rates may apply according to the customer’s mobile carrier plan.

G. SMS Data Sharing Restrictions

SMS opt-in data, consent records, and mobile phone numbers are not sold or shared with third parties or affiliates for their marketing or promotional purposes.

We may share SMS-related information only with service providers or vendors necessary to provide messaging services, comply with legal obligations, prevent fraud, or protect rights and safety.

7. Cookies and Tracking Technologies

We may use:

• Cookies;
• Web beacons;
• Pixels;
• Analytics tools;
• Session technologies;
• Advertising technologies.

These technologies help us:

• Operate the website;
• Improve user experience;
• Analyze website performance;
• Maintain security;
• Understand website traffic and usage.

Users may manage cookies through browser settings.

8. How We Share Information

We may disclose information:

• To service providers and vendors;
• To shipping and logistics providers;
• To payment processors;
• To technology and hosting providers;
• To customer support providers;
• To legal, regulatory, or governmental authorities where required;
• In connection with business transfers, mergers, acquisitions, or asset sales;
• To protect rights, safety, property, or legal interests.

We do not sell personal information in exchange for monetary consideration.

We do not share SMS opt-in data or phone numbers with third parties for their marketing purposes.

9. California Privacy Rights (CCPA/CPRA)

California residents may have certain rights regarding their personal information, including:

• Right to know;
• Right to access;
• Right to deletion;
• Right to correction;
• Right to opt out of sale or sharing;
• Right to limit use of sensitive personal information;
• Right to non-discrimination.

Categories of Information Collected

Within the preceding 12 months, we may have collected:

• Identifiers;
• Customer records information;
• Commercial information;
• Internet activity information;
• Geolocation information;
• Audio or communication records;
• Professional or employment-related information.

Purposes of Collection

We collect and process information for the business and commercial purposes described in this Privacy Policy.

Retention

We retain personal information only as long as reasonably necessary for:

• Business purposes;
• Legal obligations;
• Security and fraud prevention;
• Recordkeeping;
• Customer support;
• Compliance purposes.

Exercising California Rights

California residents may submit requests by contacting:

PanaSystem Corporation
21540 Prairie Street, Unit A
Chatsworth, California 91311

We may verify identity before processing requests.

Authorized agents may submit requests on behalf of California residents where permitted by law.

10. Do Not Track Signals

Some web browsers may transmit “Do Not Track” signals. Because there is no universally accepted standard for responding to such signals, our website may not respond to all Do Not Track signals.

11. Children’s Privacy

Our Services are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If we learn that we have collected information from a child under 13 without appropriate consent, we will take steps to delete such information.

12. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. International Users

Our Services are operated in the United States.

If you access our Services from outside the United States, your information may be transferred to and processed in the United States.

By using our Services, you consent to such transfers.

14. Third-Party Links and Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of third-party services.

Users should review applicable third-party privacy policies.

15. Marketing Communications

Where permitted by law, we may send marketing or promotional communications.

Users may opt out of marketing emails by using unsubscribe links or contacting us.

Opting out of marketing communications does not prevent us from sending transactional or service-related communications.

16. California Shine the Light Notice

California residents may request information regarding certain disclosures of personal information to third parties for direct marketing purposes under California Civil Code Section 1798.83.

Requests may be submitted to:

PanaSystem Corporation
21540 Prairie Street, Unit A
Chatsworth, California 91311

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised Effective Date.

Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.

18. Contact Information

For questions regarding this Privacy Policy or privacy-related matters, please contact:

PanaSystem Corporation
21540 Prairie Street, Unit A
Chatsworth, California 91311