Effective Date: May 20, 2026
Last Updated: May 20, 2026

Welcome to PanaSystem Corporation (“PanaSystem,” “Company,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website located at panasystem.com, any related websites, online forms, customer support channels, SMS/text messaging programs, products, services, content, communications, and other online or offline services that link to or reference these Terms (collectively, the “Services”).

By accessing or using the Services, submitting information through our website, placing an order, requesting customer support, communicating with us, or opting in to receive SMS/text messages, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use the Services.

These Terms are intended to support compliance with applicable federal and California laws and requirements, including California consumer protection and privacy requirements, electronic communications rules, SMS/A2P 10DLC messaging requirements, carrier messaging rules, and related industry standards.

The materials contained in this Website are protected by copyright and trade mark law.

All the materials on Pana System Corporation’s Website are provided “as is”. Pana System Corporation makes no warranties, may it be expressed or implied, therefore negates all other warranties. Furthermore, Pana System Corporation does not make any representations concerning the accuracy or reliability of the use of the materials on its Website or otherwise relating to such materials or any sites linked to this Website.

1. Company Information

PanaSystem Corporation
21540 Prairie Street, Unit A
Chatsworth, California 91311
United States

Website: https://panasystem.com/
Email: [email protected]

2. Eligibility and Use of Services

You may use the Services only if you are at least 18 years old or the age of majority in your jurisdiction and are legally able to enter into a binding agreement.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not use the Services in any manner that violates applicable federal, state, local, or international law or regulation.

3. Changes to These Terms

We may update or modify these Terms from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

4. Privacy Policy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, disclose, store, and protect information.

By using the Services, you acknowledge that you have reviewed our Privacy Policy.

5. Website Content

The content on our website is provided for general informational and business purposes only. We make reasonable efforts to keep information accurate and current, but we do not guarantee that all website content is complete, accurate, current, or error-free.

We may modify, suspend, or discontinue any portion of the Services at any time without notice.

6. Products, Services, Orders, and Transactions

PanaSystem may offer products, services, customer support, logistics services, refurbishment services, return/RMA services, repair-related services, wholesale transactions, marketplace-related services, and other business services.

All orders, purchases, service requests, returns, repairs, RMAs, warranties, shipping, payment terms, and other transactions may be subject to additional terms, invoices, purchase orders, agreements, marketplace rules, vendor terms, or written policies.

If there is a conflict between these Terms and a separate written agreement signed by PanaSystem, the separate written agreement will control as to the subject matter of that agreement.

7. Account Registration and Information Accuracy

If you create an account, submit a form, place an order, request support, or provide information to us, you agree that all information you provide is accurate, complete, and current.

You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.

You agree to promptly notify us of any unauthorized access or suspected security issue.

8. Customer Communications

By contacting us through our website, email, telephone, SMS/text message, online form, support ticket, marketplace platform, or other communication channel, you authorize us to respond to you using the contact information you provide, subject to applicable law and your communication preferences.

Communications may include transactional, customer-care, order-related, shipping-related, return/RMA-related, service-related, support-related, or administrative messages.

9. SMS/Text Messaging Terms and A2P 10DLC Compliance

A. SMS Program Description

PanaSystem Corporation may offer SMS/text messaging for transactional and customer-care communications. SMS messages may include:

Customer support responses;
Service call updates;
Order updates;
Shipment and delivery notifications;
Return and RMA updates;
Repair or service request updates;
Appointment or callback coordination;
Technical support communications;
Other communications related to an existing inquiry, transaction, service request, or support matter.

PanaSystem does not use its SMS program for unsolicited marketing, third-party marketing, lead generation, spam, or promotional blasts unless separately disclosed and lawfully consented to.

B. SMS Opt-In / Consent

You may opt in to receive SMS messages from PanaSystem by texting START to 818-222-8546.

Enroll in SMS updates from PanaSystem Corporation by texting START to 818-222-8546. Message and data rates may apply. Message frequency varies. Reply HELP for help or STOP to cancel.

By opting in, you consent to receive SMS/text messages from PanaSystem at the mobile number you provide or use to opt in. Consent is not a condition of purchase.

C. SMS Opt-In Confirmation

After opting in, you may receive a confirmation message such as:

“Hi, this is PanaSystem Corporation. You are enrolled to receive text messages from us regarding customer support, service calls, order updates, shipment updates, return/RMA updates, appointment or callback coordination, and related transactional/customer-care communications. Msg & data rates may apply. Msg frequency varies. Reply HELP for help or STOP to cancel.”

D. Message Frequency

Message frequency varies depending on your interaction with PanaSystem, including your inquiry, order, shipment, return/RMA, service request, support matter, or transaction.

E. Message and Data Rates

Message and data rates may apply according to your mobile carrier plan.

F. Opt-Out Instructions

You may opt out of SMS messages at any time by replying:

STOP

After you opt out, you may receive one final confirmation message confirming that you have been unsubscribed. You will not receive further SMS messages unless you opt in again.

G. Help Instructions

You may reply HELP for assistance or contact us at:

[email protected]

H. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

I. SMS Data Sharing

SMS opt-in data, SMS consent records, and mobile phone numbers collected for SMS messaging are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

We may share SMS-related information only with service providers or vendors necessary to provide messaging services, comply with legal obligations, prevent fraud, or protect rights and safety.

10. Email Communications

If you provide your email address, you may receive transactional, administrative, customer support, order-related, or service-related emails from us.

Where permitted by law, we may also send marketing emails. You may opt out of marketing emails by using the unsubscribe link or contacting us. Opting out of marketing emails does not prevent us from sending transactional or service-related emails.

11. Prohibited Uses

You agree not to:

Use the Services for unlawful, fraudulent, abusive, or harmful purposes;
Submit false, misleading, or inaccurate information;
Impersonate any person or entity;
Interfere with the operation or security of the Services;
Attempt to gain unauthorized access to systems, accounts, data, or networks;
Use bots, scrapers, crawlers, or automated tools without permission;
Upload or transmit malware, viruses, or harmful code;
Violate intellectual property, privacy, publicity, or contractual rights;
Use the Services to send spam or unauthorized communications;
Reverse engineer, decompile, or attempt to extract source code from any software used in the Services;
Circumvent any security or access control measures.

12. Intellectual Property

The Services, website content, text, graphics, logos, designs, images, software, databases, and other materials are owned by or licensed to PanaSystem and are protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any materials from the Services except as permitted by law or with our prior written consent.

13. User Submissions

If you submit information, feedback, comments, reviews, messages, documents, images, files, or other materials to us, you represent that you have the right to provide such materials and that they do not violate any law or third-party rights.

You grant PanaSystem a non-exclusive, worldwide, royalty-free license to use, reproduce, store, process, and display such submissions as necessary to provide the Services, process transactions, respond to requests, maintain records, comply with law, and operate our business.

14. Third-Party Websites and Services

The Services may contain links to third-party websites, platforms, marketplaces, payment processors, shipping providers, or other services.

We are not responsible for third-party websites, services, content, policies, or practices. Your use of third-party services is subject to their terms and privacy policies.

15. Payment, Billing, and Fraud Prevention

If you purchase products or services from us, you agree to provide accurate billing and payment information.

We may use third-party payment processors and fraud prevention services. We reserve the right to refuse, cancel, hold, or review transactions suspected of fraud, unauthorized activity, payment issues, or legal violations.

16. Shipping, Delivery, Returns, and RMAs

Shipping, delivery, returns, exchanges, RMAs, repairs, refunds, and related services may be governed by separate policies, invoices, marketplace rules, written agreements, or transaction-specific terms.

Unless otherwise stated in writing, shipping dates, delivery dates, repair timelines, and service timelines are estimates only and are not guaranteed.

17. Product Information and Availability

We attempt to provide accurate product and service information. However, errors may occur, including errors in descriptions, pricing, availability, specifications, images, or other content.

We reserve the right to correct errors, update information, cancel orders, or refuse transactions where permitted by law.

18. Disclaimer of Warranties

To the fullest extent permitted by law, the Services and website content are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise.

PanaSystem disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and uninterrupted operation.

Some jurisdictions do not allow limitations on implied warranties, so some limitations may not apply to you.

19. Limitation of Liability

To the fullest extent permitted by law, PanaSystem and its officers, directors, employees, agents, vendors, service providers, and affiliates shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or loss of goodwill arising from or related to your use of the Services.

To the fullest extent permitted by law, PanaSystem’s total liability for any claim arising out of or relating to the Services shall not exceed the amount paid by you to PanaSystem for the specific product or service giving rise to the claim, or one hundred dollars ($100), whichever is greater.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

20. Indemnification

You agree to indemnify, defend, and hold harmless PanaSystem, its officers, directors, employees, agents, vendors, service providers, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

Your use of the Services;
Your violation of these Terms;
Your violation of applicable law;
Your submission of false or inaccurate information;
Your violation of third-party rights;
Your misuse of products, services, systems, or communications.

21. California Consumer Notices

Nothing in these Terms is intended to limit any non-waivable rights available to California consumers under applicable law.

California users may contact us at [email protected] with questions or complaints regarding the Services.

22. Electronic Communications and E-Sign Consent

By using the Services, submitting forms, sending emails, opting in to SMS, or otherwise communicating electronically with us, you consent to receive electronic communications from us.

You agree that electronic communications, notices, disclosures, agreements, and records satisfy any legal requirement that such communications be in writing, to the extent permitted by law.

23. Termination or Suspension

We may suspend, restrict, or terminate access to the Services at any time if we believe you have violated these Terms, applicable law, security requirements, or the rights of PanaSystem or others.

24. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

25. Venue and Jurisdiction

Unless otherwise required by applicable law or agreed in a separate written contract, any dispute arising out of or relating to these Terms or the Services shall be brought in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction and venue of such courts.

26. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

27. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

28. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms or written agreements applicable to specific products, services, transactions, or programs, constitute the entire agreement between you and PanaSystem regarding your use of the Services.

29. Contact Information

For questions regarding these Terms, please contact: